Terms & Conditions

Mercian Sports Company Ltd – Terms & Conditions
Updated Oct 2020

All goods are offered for sale by Mercian Sports Company Limited (hereinafter called the Company) under the following conditions and may only be sold or offered for sale under these conditions. The placing of an order or acceptance of the goods is deemed to constitute an agreement to observe and be bound by such conditions, and any concession, latitude or waiver that may be or have been.

This website – mercianhockey.com.au (the “Site”) is a shopping website where you can browse, select and order products advertised on the Site from Mercian Sports Company Ltd.

Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using the Site.

At the Company we pride ourselves on delivering great customer care. We aim to provide a friendly, efficient and helpful service; aiming to treat everyone as we would like to be treated, we would be disappointed if you were unhappy with your experience.

By ordering any product from Mercian Sports Company Ltd (Aus). you are accepting the following terms and conditions. These terms and conditions may be changed without any prior notification; any changes will be displayed on this page. Our terms and conditions do not affect your statutory rights.

The Company is Australia based and we comply with Australian Consumer law. We also abide by UK laws, this includes the Distance Selling Regulations, which give you the right to cancel an order and return any goods that may already have been dispatched up to 7 days from receipt. We want to make your online shopping experience as easy as possible, so our policy allows you to make a return up to 30 days from receipt.

The price you pay is the price displayed on this website at the time we receive your order. The following exception applies:

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices on our website are inclusive of GST (General Sales Tax). The prices exclude delivery charges, unless expressly stated otherwise. We will maintain our prices as long as possible. However, if unavoidable costs are incurred, we do reserve the right to charge the prices ruling at the time of despatch.

Payment is taken from your card at the time we receive your order once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods or alternate options offered.

We accept most major credit cards for online purchases. If you wish to pay by another method, you are welcome to place your order over the phone.

All card payments are processed securely and in line with current PCI guidelines. We do not have access to your card details

Your details are safe with us; we ensure total confidentiality. Your details will never be passed on to any third parties and SSL encryption protects your details on secure servers.

Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

It is possible to order products that are not currently in stock, if there is going to be an extra delay in delivery, we will contact you to inform you and give you the option of altering or cancelling your order. If you would like to order something that is not listed on our website don’t hesitate to contact us and we’ll do our best to find it for you. If we cannot source an item you have ordered we will always contact you to let you know.

Mercian Sports Company Ltd. disclaims damages of any kind; compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site. All pictures, material, code, intellectual property and descriptions are the property of Mercian Sports Company Ltd (Aus). It may not be copied or used without the express permission of these parties.

Shipping is charged on all consignments at the current rate. Note: All mail orders will require a signature on delivery.

Notification of damage or shortages must be made to Mercian Sports Company Ltd. within 2 days of receipt of goods.

All our products are manufactured to the highest standards. The Company therefore guarantee goods against defective materials and manufacture.

Descriptions and specifications are subject to change without notice.

Before delivery of an initial order, references will be required from two trade sources and relevant credit checks carried out. Following this, a minimum of the first three orders will be on a pro-forma basis. A credit limit may be offered at the Company’s discretion thereafter. Credit limits are subject to constant review.

Standard terms are 4% settlement discount for payment within 10 days from the date of the invoice. Otherwise strictly 30 days nett. Bespoke terms are at the discretion of the Company.


The Company reserves the right to charge interest on invoices due over 60 days at the rate of 5% of the total invoice value per month. In addition, to recover the full costs associated with the collection of the complete debt.

The Company reserves the right to inspect faulty goods before replacement or credit is issued. At the Company’s discretion, a 5% restocking charge may be applied to non-faulty goods returned (except when otherwise provided for under Sale or Return Terms). All despatches made by the Company as a result of an error for which the Company is not responsible will be subject to the full carriage charge regardless of terms or order value. All clearance and special offer goods are non-returnable.

The carrier and the Company must be directly advised in writing within 14 days from receipt of the invoice, if the goods covered by the invoice have not been delivered, or within 3 days of delivery if damage or shortage is revealed upon receipt of the goods.

The Company retains the title to all goods supplied to the buyer until all of the goods have been paid for in full.
The Company reserves the right to alter prices and terms at any time. Prices are taken to be those ruling at the date of invoice.

The Company reserves the right to correct any invoicing errors within 1 calendar year of the invoice date.

If sale or return goods are offered, the Company will charge an administration fee of 10% of the total invoice value if goods totalling 75% or more of the total invoice value are returned. Sale or return terms only apply to goods supplied on an invoice clearly stating such.


We are unable to offer a refund for any purchases, however you may exchange the item or request an online credit note. Our policy does not exclude or replace your rights given under Australian Consumer Law and regulations.

All returns must be in the original condition as sent; the item must not be used, altered or washed, and must have its original tags attached. All items must be returned within 14 days of receiving the order.

We do not refund delivery costs for returns, exchanges and credit notes unless an item is faulty. Mercian Hockey is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.


To return your order please follow the below steps.

  1. Contact us at support@mercianhockey.com.au to advise that the item will be returned.
  2. Repackage your item
  3. Post the parcel back to us. Please get a tracking number at the post office.

Please return your parcel to:

Mercian Hockey (Aus)

C/O Casuarina Hockey Club

Barclay Dr, Casuarina NSW 2487, Australia


We will email you to confirm we have received your return. Once we receive your return, please allow up to 5 business days for your return to be processed.
We will email you and let you know that your return has been processed.


Returns will be accepted on any faulty merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request an exchange for another item, or a store credit. This Policy does not exclude or replace your rights under any applicable law. 

If you receive an item that is faulty or wrongly described, please contact us immediately. Faulty items can then be sent to us to be assessed by our Quality Management team. Please note this process can take several days. This policy does not exclude or replace your rights under any applicable law.